Introduction
Signup For the program
How we can help save you on your travel
No Paper Travel Agency
Power of the Internet
Services Provided
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Introduction
Mercury Trip was formed as an agency with the sole focus of providing excellent customer service to the travelers worldwide.
Our mission is to be there to assist you with your travel needs anytime of the day and night 24X7. The processes within the organization have been developed such that if a customer calls in with questions, someone is always there to assist them. If you are already a customer, you know that there NO long hold times.
We give our corporate customers the highest priority and help them out whenever they call.
Mercury Trip was founded as Mercury Travel in 2003. In 2005, Mercury Trip was converted into a Corporation – Mercury Trip Inc and has grown leaps and bound. The agency has 9 travel agents and two office locations in California. Mercury Trip is affiliated with IATAN. The agency is ARC accredited
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Signup
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How we can help save you on your travel
We have close working relationship with major wholesalers of almost all airlines.
The wholesalers have negotiated rates on the airline tickets which are discounted upto 40% off the published price of the tickets.
Not only do we get discounts on published fares, we can get seats on lower inventory. This means that if the airlines has a seat available for $1000 and there is a fare for $700, we can get a seat for the $700 fare. That means that our customers not only save up 40% off the published fare but also get a seat on the lower fare, which can amount to a total savings of upto 70%.
The discounted fares don’t have 7 days advance purchase restrictions and hence urgent ticketing is also not a problem. If the passenger is in the bay area, we even hand deliver tickets and hence they don’t have to worry about receiving the tickets via mail.
WE CAN GET YOU TICKETS ON ANY AIRLINE.
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No Paper Travel Agency
The founders of the agency are IT professionals and have used the technology to its maximum to provide a very timely and efficient service to the customers. As compared to any other travel agency, Mercury Trip has very little paper usage. Everything from Fares to Invoices is all done on computers with very limited printing.
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Power of the Internet
In addition to having agents in the office, Mercury Trip is using the power of the Internet to serve its customers.
Booking Engine -
Mercury Trip has a professional website which is constantly updated (http://www.mercurytrip.com). In addition to the travel information, it has a very good booking engine where the customers make a direct booking without involving any agent. The rates are instantly updated and the best price is what the customer gets by making a direct booking on the webpage.
We also have an online hotels and attractions booking engine for various destinations.
Customer Queries -
Customers, who have complicated itineraries or need quotes after hours, can use the Quotes Form to send a request to the agents. Such requests are promptly handled by the agents and customer receives an acknowledgement of an agent working on the request.
Instant Messaging –
Most of the customers prefer to communicate via Instant Messaging. Agents at Mercury Trip use this tool to its max by keeping in constant touch with the customer and addressing all the queries immediately by the customer through instant messaging.
Customer Base -
Mercury Trip started from a customer base of zero and now have close to 10,000 customers within 3 years of operation. Our customers range from various organizations to Universities to Corporations.
Our customer base has grown mostly with word of mouth references.
We have partner offices in India, which help us get discounted tickets for our passengers and their family for travel from India to the USA. The tickets are delivered via Bluedart to any location in India. We provide you with the tracking number of the packet once the tickets are issued and you are assured that the tickets will reach your family in time and before they travel.
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Services Provided
Mercury Trip is a well established agency providing all types of travel services to the customer. Services include and limited to
· Airline Tickets to any location in the world
· Visa services
· Travel insurance
· Transport services – US and other countries
· Cruise packages
· Tour packages worldwide
· Hotel accommodation
· Rental Car services
· Sports packages
· Reports for travel spending
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Any further questions you may have regarding your reservations , please feel free to call us at 408 239 0774 or send us an email at travel@mercurytrip.com and we will definitely respond back.
All data provided here is for information only. These are the views and experiences from Mercury Trip only and doesn't represent ANY other party mentioned herein.
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Address : 1901 O'Toole Way, San Jose, CA 95131 ph: 408 432 8747, 408 239 0774
Address : Mercury Air Trip Pvt. Ltd Plot No 917, Tulsi Tower, Shop No 1, Near DLF Phase 4, Gurgaon-122002, Haryana
Copyright © 2005 Mercury TripTM. All rights reserved.
MercuryTrip logo is a trademark of Mercury TripTM
in the U.S. and other countries.
Mercury Trip is Registered with State of California as a Seller of Travel.
Mercury Trip is IATAN certified.
Mercury Trip is ARC accredited.
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